Appointment Booking Procedures

Q. How can I view my upcoming appointments?

You can access a list of your future appointments by clicking the 'Calendar' button in the menu.

Q: How can I schedule an appointment?

You can browse the schedule for existing availabilities. Here are the steps:
  1. Click on ‘Schedule an appointment’

  2. Use the drop-down menu next to “Show availability for:” to select the appointment type

    1. Choose either First Appointment or Follow-Up Appointment, as appropriate

    2. Choose to meet in-person in 161 Whitmore, via phone (Access Coordinator will call you), or via Zoom (a link will be provided before the meeting)

  3. Use the left and right arrows at the top left of the calendar to browse the schedule. Note that availabilities will appear as boxes on the calendar.

  4. Click on an availability slot you choose to schedule an appointment, then select "Confirm".

  5. You will receive an email confirmation of your appointment to your UMass email address. You may need to check your Spam folder.

Q. How can I cancel an appointment?

If you see a 'cancel' link beside your appointment on the 'Calendar' tab you can use this to cancel your appointment. If you do not see this link please call or visit to cancel your appointment.

Q. What can I do if I have a question or concern?

If your question/concern is urgent you should contact the office of Disability Services through phone (413-545-0892) or email